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We live in a rural area of the Ozarks in Arkansas. Because of that, there are three ways to receive a television signal. First, there is the outdoor antenna. You can find them at electronics supply places. We have a couple here. The ones that would work in a rural area are those that reach for the sky, in other words, very tall. Those are pretty much going to cost about $150 and up. Anything shorter and you have nothing.
Second possibility is a satellite dish. Not bad there. They aren’t that expensive, get a lot of channels…depending on your package and so on. Not bad. I am not talking about them tonight.
Third, you can get cable. In our area, cable is available and we have a subscription to it. With cable service, you do not have to put your financial info out there for all to see and if you are strapped for cash, this is the way to go. We have plenty of channels and pay a bit to see them all but our service has been really great. In fact, we have had the satellite service before and every time it snowed or rained, we got service interruptions. We do not get that with our cable company. I believe that we have had the service interrupted a couple of times since 2005 when we got it.
However, we have had a problem with our current company, Charter Communications. In the beginning of our service, we received what appeared to be an older receiver box and remote that the installer said was new. When my husband asked for a manual on the box and remote, he laughed and walked out the door. Sigh. But the one thing we did see was that the channels came in clearly and steadily.
For these years of service, we are pleased…except for one thing. When we started with Charter, the programming guide on the screen was extremely helpful. It showed us almost 4 days ahead with what was on. We loved that. During the years since, the guide slowly shrunk to about 2 days of programming but that was just fine. We were very happy with that too. Quite recently, they put in a new programming guide. We waited with anticipation because of the promises of better service and quicker loading.
Hmmm, things did not pan out quite the way they promised. Our guide never went any farther than about 2-4 hours on any day. You could not get the thing to go past about 5 hours, even with the “to be announced” announcement. This was aggravating, to say the least. So, what do we do now?
My husband chose to call the customer service repair line. He did get someone who was willing to track down the problem but he worked on the weekend and we needed someone during the week to help us. When he called back during the week, he talked with someone who pretty much refused to work with him in any way. My husband then asked for a supervisor who essentially told him that since the guide only showed 2-4 hours, that’s what ya get….get over it and live with it.
Uh no. We chose not to live with it. My husband was mad so he blogged about it. After he published the post, he received a comment from someone who works at Charter Communications and gave a phone number to contact them. WOW!!! He did that. The next day, a man called and asked what the problem was. My husband told him and this man agreed that the current situation was not acceptable. He scheduled a trouble shooter to come to our house and fix the problem.
Today, the man came and replaced the box, which he said was 25 years old, with a much younger model!!!! He told us that the guide should show about 2 days ahead. At this time, it is showing much farther than the other one did. We can expect the guide to fill in for a day or so more. Oh yes, the original caller from Charter Communications called back to be sure the guy showed and that he was able to help us. We gladly told him that things were better. He then told us that if we had any other problems or if that one is still not resolved…to call him!!!
The result here is that you do not want to assume that each employee of the company is willing to be nice and work with you. Some are definitely not. But if you keep talking, most companies do care about their services and are willing to work out some arrangement to your satisfaction.
Kudos to Charter Communications for their help in solving this problem pretty quickly!!! YAH!!!Thanks, Charter!!!
UPDATE: The onscreen guide now goes for about 4 days and is quite thorough. We are pleased. We would like to thank the gentleman at Charter Communications in St. Louis who took the time to look into this problem for us. We also would like to thank the lady who first saw my husband’s blog and contacted him to give him the phone number for St. Louis which is the corporate office of Charter Communications. Every penny we paid them these years has been worth it! Thank you!!
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